Privacy Policy

Who we are

The Good Care Co. Pty Ltd is an Australian outdoor personal care company based in Brisbane, Queensland.

If you have a question or concern about your privacy, contact us at hello@goodcareco.com.au.

What we collect

When you join our mailing list, we collect your email address and any other information you choose to provide.

When you visit our website or interact with our emails, we may also automatically collect basic technical and usage information, including:

• Your IP address
• Browser and device information
• Pages viewed and website activity
• Email opens and link activity
• Information collected through cookies and similar technologies

How we use your information

We use this information to:

• Manage our mailing list and waitlist
• Send product news, launch updates and other marketing you have agreed to receive
• Understand how people use our website and emails
• Improve and secure our website
• Respond to questions or requests

We only send marketing emails with your consent. Our emails identify The Good Care Co. as the sender and include a way to unsubscribe.

Who we share it with

We use trusted service providers to operate our website and mailing list, including:

• Omnisend, for email subscriptions, marketing communications and website activity tracking
• Cloudflare, for website hosting, performance and security

These providers process information on our behalf and may store or process it outside Australia, including in the United States and Europe.

We do not sell, rent or trade your personal information. We may also disclose information where required by law or where reasonably necessary to protect our legal rights or the security of our website.

How we protect and retain your information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably needed for the purposes described in this policy or as required by law.

Your choices and privacy requests

You can unsubscribe at any time using the link in any marketing email.

You can also contact us to:

• Ask what personal information we hold about you
• Request that incorrect information be corrected
• Ask us to delete your information where reasonably possible
• Make a privacy complaint

We will consider and respond to your request within a reasonable time. In some circumstances, we may need to retain certain information for legal, security or operational reasons.

Changes to this policy

We may update this Privacy Policy as our website, products and information-handling practices evolve, including before we begin collecting order, delivery or payment information.

The latest version will always be published on this page with the date it was last updated.